![]() WATCH I stayed at 'world's most revolting hotel' - and felt like I was in horror movie Read more Dragons Den star Deborah Meaden brands Gogglebox 'disturbing' Rest In Peace Sweetheart, you will always be in our hearts xx" There are no words to describe how much you meant to us. They wrote in a message on social media: "Today we said goodbye to our beloved Lucy, she fought right to the end to stay with us. The devastated family announced Lucy had passed away seven months after her sister Izzey. Patnamara commented: Poor Dave." Loz_0801 said: poor Dave."Īnd lg_73_just_me added: "So sad. Littlest_hobo76 added: poor Dave," adding several crying emojis. Its so heart breaking."Ĭlesia86 wrote: ohh bless him, love Dave, stunning xx sending hugs to all of you." Our dog was lost when her big brother died. Elaineburt said: give dave a big hug bless him." Read more Gogglebox star Pete Sandiford's wife makes special first appearanceįans of the TV star rushed to send their support, and asked the family to look after Dave. Julie replied "Dave is confused," adding a heartbroken emoji. The house just doesn't seem the same."Ī follower then asked her how the family's dog Dave, who has built up a huge fan base from being on the show, is coping after the sad loss. We were so privileged to have Lucy and her sister Izzy. Julie later took to Instagram to thank fans for their support, writing: "Heartfelt thanks for all your kind comments, they mean a lot. The family, who are favourites on the hit Channel 4 show where they regularly appeared with their beloved pet rottweilers, announced Lucy had passed away on Wednesday (March 9). Stuart has really sensitive paws and we tried to put boots on him, but he kept chewing them off.įor more on Dave’s, see the January issue of Direct magazine.Gogglebox star Julie Malone has issued a heartbreaking update over how the family's dog Dave is coping following the loss of his companion Lucy. RATNER: No, but they sleep in bed with us. The sweaters, the shearling coats, the carriages.ĭIRECT: Do Sophie and Stuart wear any outfits? You know, it’s unbelievable what people will spend on their dogs and cats. If you opened up my cabinet, I’ve got every kind of chew treat in the world in my house. RATNER: My German Shepherds, Sophie and Stuart, didn’t get anything because they get all the samples. If you love me to death and you’re as loyal as can be, if your kid has to get to a soccer game and Petco is on the same side of the street, guess what?ĭIRECT: What gifts did your dogs get for the holidays? But you will buy whatever to tide them over. If your pet is on Brand X food, you want to keep them on Brand X food. When do you buy pet food? You don’t buy it a week in advance. RATNER: From time to time, we’ll do a lost customer report. People who have money want a deal.ĭIRECT: Do you ever poll customers about their pet supply buying behavior? If you look at the cars at Costco, there’s BMWs and Volvos. I think there’s a reason they’re affluent. The two stores up north get the higher percentage of coupons back, no matter what the offer is. I have stores in Hadley and Northampton, MA, a store in Agawam, which is a working class area, and an inner city store in Springfield, MA. RATNER: The wealthier you are, the more you use coupons. And people love it.ĭIRECT: Do you see that certain segments are more likely to redeem coupons? If we average 30% profit, I’ve made $50, and these are guys I don’t want to lose to Petco and Petsmart. People say “why are you doing this? They’ll come to your store anyway.” I say they’ve already spent $150 with me. It was good the first three weeks of December, and we will probably get a 50 or 60% response. RATNER: We recently did a direct mail piece with a $5 gift certificate, no purchase necessary, just as a thank you to all our customers who spent over $150 during the course of the year. Every month we contact one group of customers. If we have 9Lives on sale, we only call people who buy 9Lives. I make the recording, and it’s very specific. We also use SmartReply to call our 40,000 “Club Dave” members. RATNER: We e-mail our customers every month with specials, and we’re redoing our Web site ( to have more pictures of what is happening in the store on the site. We asked Ratner for his thoughts on what makes for a strong customer bond in the pet space.ĭIRECT: How do you keep in touch with your customers? The company recently launched Simply the Best, Dave’s in-house brand of dog food, in about 1,000 independent pet stores around the country. Not surprisingly, the big box pet stores like Petco and PetSmart are Dave’s main competition. We chatted recently with Dave Ratner, the “chief instigating officer” of Dave’s Soda and Pet City, an Agawam, MA-based chain of pet supply stores (that, yes, also sells soda). It doesn’t matter if your clientele has four legs, two legs, wings or fins: good customer relationships are vital.
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